1. Who We Are
YourCityEvents ("we", "us", "our") operates the event ticketing platform at yourcityevents.com. We are committed to protecting your privacy and handling your data responsibly.
2. Information We Collect
We collect the following categories of personal information:
- Account information: Name, email address, and password when you register.
- Purchase information: Payment details processed securely by Stripe. We do not store card numbers.
- Contact information: Phone number (optional, for account recovery).
- Usage data: Pages visited, events viewed, tickets purchased, and actions taken on our platform.
- Device data: IP address, browser type, device identifier, and operating system.
- Communications: Emails and support messages you send us.
3. How We Use Your Information
- To process ticket purchases and send order confirmations.
- To create and manage your account.
- To send event reminders and important service notifications.
- To provide customer support.
- To prevent fraud and improve platform security.
- To comply with legal obligations.
- To improve our platform and user experience (analytics, aggregated only).
We do not sell your personal data to third parties. We do not use your data for advertising targeting.
4. Sharing Your Information
We share your data only where necessary:
- Event organizers: Your name and ticket details are shared with the organizer of events you attend, solely for check-in and customer service purposes.
- Stripe: Payment processing. Stripe's privacy policy applies to data they handle.
- Resend: Transactional email delivery.
- Legal requirements: We may disclose data when required by law or to protect our legal rights.
5. Data Retention
We retain your account data for as long as your account is active. Order and ticket records are retained for 7 years for legal and accounting compliance. You may request deletion of your account at any time (see Section 7).
6. Cookies
We use the following types of cookies:
- Essential cookies: Required for authentication, sessions, and cart functionality. These cannot be disabled.
- Preference cookies: Store your consent choice and UI preferences (e.g., cookie banner dismissal).
- Analytics: Anonymous usage data via Google Analytics 4 (if you accept cookies).
You can withdraw cookie consent at any time by clearing your browser's local storage.
7. Your Rights (GDPR)
If you are in the EEA or UK, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate data via your profile settings.
- Erasure: Delete your account and all associated data from your profile settings.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing for legitimate interests or direct marketing.
To exercise these rights, contact us at support@yourcityevents.com. We will respond within 30 days.
8. Security
We use industry-standard security measures including TLS encryption in transit, bcrypt/argon2 password hashing, and regular security audits. Payment data is handled exclusively by Stripe (PCI-DSS compliant). However, no internet transmission is 100% secure. We encourage strong, unique passwords and enabling two-factor authentication.
9. Children's Privacy
Our platform is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our platform at least 30 days before the change takes effect.
11. Contact Us
For privacy-related questions or to exercise your rights, contact our data protection team at:
Email: support@yourcityevents.com
Website: yourcityevents.com